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Hospital texts dead constable as recovered after 42 days
ThePrint··12 Aug
Seema Kujur, wife of Chhattisgarh constable Devnarayan Ram, received an Ayushman Bharat message on August 6 saying he had recovered and was returning home. Ram, 39, died on June 30 after admission on June 26 at Ambikapur medical college hospital. The text listed a 42-day stay. Officials blamed delayed claim closure by a data entry operator who was removed.
Prism
What It Means For You
- Ayushman users should treat automated texts as system notices and verify status with the hospital if details look wrong.
- Families of deceased patients can demand claim-closure confirmation so recovery messages are not triggered later.
- Health workers can note even hospital employees' families were affected, underscoring a process gap.
What's Happening
- A Chhattisgarh constable's family received an Ayushman message saying he had recovered 42 days after his death.
- The hospital attributed the text to delayed closure of the insurance claim on the portal.
- Officials said a daily-wage data entry operator was removed and denied post-death misuse of the card.
When Claim Portals Outlive the Patient
- Ayushman claim workflows generate queries that hospitals must answer before a case is closed.
- Closing the claim late can auto-trigger discharge language even when a death certificate already exists.
- The hospital has asked the state agency to verify live status before sending discharge, referral or death texts.
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